Dundalk Leisurecraft Canadian Timber 2-4 Person Luna Sauna | CTC22LU

You have 30 days from the delivery date to return your item. Items must be unused, in original condition, and in original packaging. Do not send returns to the manufacturer.

Non-returnable items:

Used or damaged items

Items with missing parts (not our fault)

Returns after 30 days

Refunds
Once your return is approved, we’ll issue a refund within 7 days to your original payment method.

Haven’t received your refund?

Check your bank or credit card

Still no refund? Contact us: support@saunafresh.com

Exchanges
We don’t offer exchanges. Please return the item and place a new order.

Return Shipping
Customers are responsible for return shipping. Use a trackable service or shipping insurance—we’re not liable for lost returns.

Shipping & Delivery

Order Deadline: 5:00 PM EST

Processing Time: 1–2 business days

Shipping Time: 3–4 business days

Total Delivery Time: 4–6 business days

Free Shipping on All Orders

Order Process
You’ll receive a confirmation email after placing your order. Orders placed before 12:00 PM EST start processing the same day. Once shipped, we’ll send a tracking number via email.

Cancellations
Cancel within 24 hours by emailing support@saunafresh.com with your order number.

Damaged or Missing Items
If your order arrives damaged or incomplete, email us with photos and your order number right away. We’ll prioritize your case.

Delays
Delays are rare, but if your order hasn’t arrived after the 6-business-day window, contact us with your tracking info.