Golden Designs Loviisa 3-Person Hybrid Outdoor Sauna w/ Full Spectrum Infrared & Harvia Traditional Electric Heater Kit | GDI-8523-01
- In stock, ready to ship
You have 30 days from the delivery date to return your item. Items must be unused, in original condition, and in original packaging. Do not send returns to the manufacturer.
Non-returnable items:
Used or damaged items
Items with missing parts (not our fault)
Returns after 30 days
Refunds
Once your return is approved, we’ll issue a refund within 7 days to your original payment method.
Haven’t received your refund?
Check your bank or credit card
Still no refund? Contact us: support@saunafresh.com
Exchanges
We don’t offer exchanges. Please return the item and place a new order.
Return Shipping
Customers are responsible for return shipping. Use a trackable service or shipping insurance—we’re not liable for lost returns.
Shipping & Delivery
Order Deadline: 5:00 PM EST
Processing Time: 1–2 business days
Shipping Time: 3–4 business days
Total Delivery Time: 4–6 business days
Free Shipping on All Orders
Order Process
You’ll receive a confirmation email after placing your order. Orders placed before 12:00 PM EST start processing the same day. Once shipped, we’ll send a tracking number via email.
Cancellations
Cancel within 24 hours by emailing support@saunafresh.com with your order number.
Damaged or Missing Items
If your order arrives damaged or incomplete, email us with photos and your order number right away. We’ll prioritize your case.
Delays
Delays are rare, but if your order hasn’t arrived after the 6-business-day window, contact us with your tracking info.
